Refunds

Last updated October 18, 2026

Holder Pass

Full refund within 14 days, as long as your @ isn't on the Holder Wall yet. If we turn down the name you asked for, you get a full refund too.

Full refund within 14 days of purchase, no questions asked.

Email [email protected] from the address you used at checkout. Refunds go back to your original payment method, usually within 5 to 10 business days.